Shipping & Refund Policies

Shipping Info

We’re so excited to send our soft, luxurious Egyptian cotton towels your way!

Here’s what you can expect with your order:

• Dispatch from our Sydney warehouse within 1 business day
• Delivery time: usually 5-7 business days
• $10 flat-rate shipping Australia-wide
  
• Free shipping on all orders over $120

We ship all across Australia and process orders within 1-2 business days. As soon as your order is on the move, we'll send you a tracking number so you can follow it every step of the way.

Our Commitment to Purity: Returns & Replacements

At TUT Textile, we dedicate ourselves to the sensory truth of absolute quality, heritage craftsmanship and pristine hygiene. Because our collections are crafted from 100% Authentic Certified Egyptian cotton, we maintain the highest standards of health and safety for all our customers.

The Pure Sanctuary Guarantee 

To ensure every towel and linen set arrives at your doorstep in perfectly untouched, sterile boutique condition, we adhere to strict Australian hygiene regulations for premium bath and bedding products.

         Unopened Items: We gladly accept returns for a store credit or refund within 14 days of delivery, provided the item is entirely unopened, unused, unwashed, and   resting safely in its original packaging. The cost of shipping will be the responsibility of the customer.

          Opened Items: Due to health and safety standards, once a product package has been opened, broken or handled, it cannot be returned for a change of mind. We only sell pristine, untouched origin - never restocked or resold items.

          Damaged or Faulty Items We take immense pride in our products. In the rare event that an item arrives with a structural fault or defect, our team will              immediately resolve it.

• • • Kindly contact us within 7 days of receiving your order.
    • Please include your order number, a brief description of the issue, and a clear photo of the fault.
    • Our local team will quickly review the details and provide direct return instructions to our Sydney facility. Once verified, a full replacement or refund to your original payment method will be issued.

Return Shipping & Processing: 

To keep our premium pricing fair and avoid heavy retail department-store markups, return shipping costs for change-of-mind items are managed by the customer. Once your package is safely received and verified by our local Sydney warehouse team, your return will be processed seamlessly.

Still have questions about a specific texture, weight or collection before purchasing? Contact our local Sydney warehouse team directly through our Contact Page. We are always here to help you choose the perfect fit for your home sanctuary.

Just shoot us an email, and we’ll be in touch.