Terms of service
We’re so excited to send our soft, luxurious Egyptian cotton towels your way!
Here’s what you can expect with your order:
- Delivery time: Usually 5–7 business days
- Shipping rate is free during Launching Sale
- Free shipping on all orders over $100
We ship all across Australia and process orders within 1-2 business days. As soon as your order is on the move, we'll send you a tracking number so you can follow it every step of the way.
😊 Refunds & Returns
We’re all about quality and comfort—and we want you to be 100% happy with your order. If something arrives and it’s not quite right (like if it’s damaged or faulty), we’ll gladly sort it out.
Here’s how it works:
- We only offer refunds for items that are faulty or defective
- Just reach out to us within 7 days of receiving your order
What to do:
- Send us a quick email with your order number, a short description of the issue, and a photo.
- We’ll get back to you quickly with return instructions.
- Once we receive your item and check it over, we’ll issue your refund back to your original payment method.
A couple of notes:
- Customers cover the return shipping cost
- Items need to be unused and in their original packaging